Resolving A Complaint

  • Feedback

    We appreciate your feedback

    At Republic Bank, customer satisfaction is our utmost priority, which is why we strive for service excellence in every customer interaction. Notwithstanding, there may be occasions when we fall short of meeting your expectations.

    So, whether you have a Compliment, Comment or Complaint, your feedback is valuable to us, as it offers us the opportunity to improve our service to you.

    Compliment/Comment/Suggestion:

    Kindly fill out our Feedback Form here. You would be redirected to https://republicgrenada.com

    You can send us an email at customercare@republicgrenada.com or fill out a comment card, which is available at our branches.

  • Complaints

    Complaint?

    • Kindly contact your branch (in person, telephone, fax or email)
    • Provide the staff member with the details of the complaint (dates, account number etc)
    • Agree to a mutually accepted time frame to have the issue resolved.
    • If you are not satisfied, speak to the Branch Sales Manager who will provide further assistance.

     

    Still not happy with the outcome?

    Please contact our Customer Care Centre and the Customer Care Official will work with you and the branch to bring the matter to a swift resolution.

    Kindly fill out our Feedback Form here. You would be redirected to https://republicgrenada.com

  • Frequently Asked Questions

    Feedback FAQs

    • I filled out a comment card at the branch. How will I know if it was received by the Customer Care Centre?
      Once the comment card is received at the Customer Care Centre you will be acknowledged via telephone or email within 48 hours.
    • If I send in a compliment for a staff member, is the staff member notified?
      Yes, the staff member and their respective manager are advised in writing.
    • I sent a suggestion for an improvement in service but it was never implemented.
      All suggestions/ comments are forwarded to the respective departments for consideration in their decision making process.

     

    Complaints FAQs

    • Could I direct my complaint to the Customer Care Centre without going through my branch?
      No. The customer Care Centre does not entertain complaints unless the matter was first addressed with the Branch Sales Manager of the respective branch.
    • Once my complaint is referred to the Customer Care Centre how soon will it be resolved?
      All complaints are acknowledged within 24 hours of receipt and resolved within 48 hours. There may be rare instances where the complaint is complex and cannot be resolved within 48 hours. When this occurs, the Customer Care Official will actively provide feedback to you keeping you abreast of the latest updates.
  • Contact

    Republic House
    Maurice Bishop Highway,
    Grand Anse,
    St. George,
    Grenada, W.I

     

    Tel: +1 (473) 444-2265
    Fax: +1 (473) 444-5500
    Email: customercare@republicgrenada.com
    Website: www.republicbankgrenada.com